Returns & Exchanges
We want you to love your Chupi pieces as much as we loved making them. If your order isn't quite right, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original luxury packaging, ensuring all tags are attached and the security seal remains intact.
Affix the Label
Print your prepaid shipping label from the portal and securely attach it to the outside of your eco-friendly shipping box.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing